Make your message easy to find.

For an existing order, include the order number, checkout email, item name, and a short explanation. For damage, a missing accessory, or an incorrect item, add clear photos where possible.

Never email a full card number, security code, password, or other sensitive payment credentials. Messages received outside service hours are handled during service hours.

Delivery & tracking.

Use the carrier link in your dispatch email. If tracking is missing, inactive, delayed, or marked delivered without receipt, contact us so we can investigate. A delivered scan does not automatically close a missing-parcel concern.

Returns, cancellations & address changes.

Contact us before posting a return; we supply the approved destination and instructions. The registered business address is not an automatic return address.

Request cancellation or an address change as soon as possible. We try to accommodate requests before fulfillment begins, but cannot guarantee changes after preparation starts. Successful pre-fulfillment cancellations have no cancellation fee and are refunded to the original method within 5–10 business days. Orders already shipped follow the return policy.