Bags & little details.A personal point of view.
From checkout to your day
Shipping Policy
Preparation, delivery estimates, tracking, and support along the way.
Last updated: October 17, 2026
Before dispatch.
Typical order preparation takes 1–3 business days after payment confirmation. Carrier transit starts separately, after dispatch. Business days exclude weekends and public holidays. Any product-specific preparation period must be shown before purchase; if an unexpected issue arises, we contact you about options.
Your delivery estimate.
For supported destinations, estimated transit is 7–12 business days after dispatch, unless a different destination-specific estimate was displayed before purchase. Estimates are not guaranteed dates. Customs, weather, public holidays, and carrier disruption can affect timing.
Destinations & shipping charges.
Checkout shows available countries, shipping methods, and the charge for your destination and selected method. If your address has no available option, ask support before ordering. A promotional shipping offer applies only under its stated conditions.
Dispatch origin & separate parcels.
Our registered address identifies the operating company; it does not establish the dispatch location or imply a local U.S. warehouse. Contact support before buying if shipping origin matters to your order. Where an order travels in separate parcels, available tracking details are provided for each.
Follow your parcel.
A dispatch message and available carrier tracking details go to the checkout email. Initial carrier scans can take time to appear. Check spam or contact us if you cannot find tracking information.
Address changes & cancellations.
Request changes promptly with the order number. We try to help before fulfillment starts; changes cannot be guaranteed after preparation begins. Successful cancellations before fulfillment have no cancellation fee and are refunded to the original method within 5–10 business days. Once dispatched, the return policy applies. If an incorrect customer-supplied address requires reshipping, any actual additional cost is explained and agreed first. We do not charge you to fix our delivery error.
Delayed, inactive, or missing shipments.
Tell us if tracking stops, delivery exceeds the estimate, or the parcel appears lost. We investigate with the carrier or fulfillment provider and arrange an appropriate refund, replacement, or reshipment when non-delivery is confirmed. Dispatch does not end our responsibility to address delivery problems.
Marked delivered, but not received.
Check the mailbox, delivery area, household members, and reception if relevant. If the parcel is still missing, contact us. A delivered scan does not automatically disqualify an inquiry or remedy.
Damage, wrong items, or missing pieces.
Report the problem promptly with your order number and relevant photos where possible. Damage, defects, incorrect or incomplete items, and material misdescription receive an appropriate solution at no additional cost. Product photographs showing styling props do not add those props to the listed package contents.
Customs, duties & taxes.
Checkout identifies taxes or charges collected by us. Unless expressly included, destination import duties or carrier clearance fees may be payable separately by the recipient. Ask before ordering if you need clarification for your destination.