Bags & little details.A personal point of view.
The useful details
FAQ
A quick guide to choosing, ordering, and looking after your pieces.
Last updated: October 17, 2026
How do I choose the right size?
Check the measurements on the individual product page. For a bag, compare the opening and interior dimensions with the items you plan to carry. For a belt, measure the actual waist or hip position where you will wear it; clothing size alone may not identify the correct fit.
Are faux leather and silver-tone details genuine leather or silver?
Faux leather is synthetic. Silver-tone describes the color or finish of the hardware rather than precious-metal content, unless the product description expressly states otherwise. Use the material information for the specific item.
How long will my order take?
Typical preparation is 1–3 business days after payment confirmation, followed by estimated transit of 7–12 business days after dispatch. Weekends and public holidays are excluded from business days. Destination-specific estimates shown before purchase take precedence; delivery dates are estimates.
Where do you ship, and what does it cost?
Available destinations, shipping methods, and charges are displayed at checkout. If checkout has no option for your address, contact us first. The registered company address is not a dispatch-location guarantee; ask support before buying if origin is important.
How can I track my parcel?
Tracking details are sent to the checkout email after dispatch. Check your spam folder and follow the carrier link. If delivery is overdue, tracking stops, or a delivered parcel is missing, contact us with the order number.
Can I cancel or update my order?
Contact us promptly. We try to help before fulfillment starts; changes cannot be guaranteed after preparation begins. Successful cancellations before fulfillment carry no cancellation fee. Refunds go to the original payment method within 5–10 business days. If dispatched, the return policy applies.
What is the return window?
Request an eligible return within 30 calendar days of delivery. Preference-based returns must be unused, in original condition, with included parts, accessories, and packaging. Contact support for approval and the return destination before shipping.
Who pays return postage?
For a change of mind, you pay return postage and the original outbound shipping is not refunded unless required by law. There is no restocking fee. Damage, defects, wrong or missing items, and material misdescription receive an appropriate remedy at no extra cost.
When will a refund arrive?
Approved return refunds are issued to the original payment method within 5–10 business days after receipt and inspection. Refunds approved without a return are issued within 5–10 business days of approval. Banks may take additional time to display the credit.
Which payment methods can I use?
Use a method offered in checkout. Prices, currency, shipping, and taxes collected by us appear before payment. Your bank may charge separate conversion or international transaction fees.
Can I exchange a color or style?
Contact support to check stock and the available exchange process. If a direct exchange is unavailable, we can explain return-and-reorder options. You do not have to accept store credit instead of an approved refund.
How do I care for my purchase?
Follow the care instructions for your specific item. Material and finish requirements vary. Do not assume a bag is machine washable or that decorative metal tolerates soaking unless its product instructions say so.